Within 14 days of receipt, any unopened product can be returned at your expense for a full refund or exchange. Simply notify us within 14 days that you want to return the product in the original condition.

Please note that:

• No refunds or exchanges can be given on used product or where the product has been mixed inseparably.
• If the product you purchase is faulty, or not as described, we may offer an exchange or refund within 30 days.

If you want to return the product please get in touch with your name, order number, together with the reason for wanting to return the item and email us at enquiries@imperiumorganics.co.uk. A member of our Customer Services Team will get in touch.

If you’re returning an item because it was delivered faulty or damaged to you, we will refund the full cost of the item and any delivery charges as soon as possible after you making us aware of the issue.

If you cancel your order before the goods are dispatched, you will receive a full refund within 14 days of cancelling your order.

I’m afraid we cannot change a placed order. Please get in touch with our Customer Services Team at enquiries@imperiumorganics.co.uk with your full name and order number if you need to cancel your order.

We do take every precaution to ensure our products arrive in the best condition possible, but if in the unlikely situation you do receive damaged goods in transit, we will of course organise a replacement to be sent out to you as soon as possible after making us aware of the issue. Please get in touch with your name, order number, and tracking number and email us at enquiries@imperiumorganics.co.uk.

Customer satisfaction is extremely important to us. We hand check every pack before it leaves our warehouse to ensure you receive goods in perfect condition. If however, goods do arrive damaged we are happy to provide a free of charge replacement or offer you a full refund, including reimbursement of any delivery charges. Please get in touch with your order number and tracking number at enquiries@imperiumorganics.co.uk We will refund the full cost of the item and any delivery charges back to the card used for payment as soon as possible.

Under the Consumer Contracts Regulation 2013, you have the right to cancel your order when you buy online from us at any time, up to 14 calendar days after the day on which you receive your delivery. If, for example, you receive your order on a Monday, you’ll have 14 days from the Tuesday to contact our `Customer Services Team at enquiries@imperiumorganics.co.uk. Proof of purchase will be required and all products must be unused and undamaged.

If you have received your goods already:

If you cancel an order after the product has been dispatched or delivered, you will be responsible for returning the product to us at your cost and within 14 days of the cancellation of your order. If you will be posting the item back to us please email us at enquiries@imperiumorganicswith your name, your order number and details of the product to be returned. We recommend posting using a tracked service and the product will need to be returned to us at the following address unopened/unused:

Interagro (UK) Ltd

FAO Imperium Organics

Thorley Wash Barn

London Road

Bishop’s Stortford

Hertfordshire

CM23 4AT

How long does a refund take?

Once received we will refund you the full cost of the item back to the card used for payment and the refund will show in your bank account within 14 days. You will also receive a confirmation email notifying you that the refund has been processed.

If you cancel your order before the item is dispatched:

If you cancel your order before the goods are dispatched, you will receive a full refund. We will process your refund back to the card used for payment as soon as possible and within 14 days of you cancelling your order.