Customer satisfaction is extremely important to us and we hope that you will be happy with your purchase. If however you wish to return your items and require a refund, please get in touch with us at firstname.lastname@example.org
within 30 days of your purchase, with your full name, order number and details of the item you would like to return.
Under the Consumer Contracts Regulation 2013, you have 14 days after the day you receive your delivery to change your mind and request a refund. If, for example, you receive your order on a Monday, you’ll have 14 days from the Tuesday to contact our Customer Services Team at email@example.com
and request a refund. Proof of purchase will be required and all products must be unused and undamaged. In the email to us, you will need to provide your name, order number, and details about the product you want to return.
Please note that if you cancel an order after the product has been dispatched or delivered, you will be responsible for returning the product to us at your cost and within 14 days of the cancellation of your order. For information regarding the return of products please see below.
Once we have received the product back from you, we will refund you the full cost of the item back to the card used for payment. We will make any refund due to you as soon as possible and within 14 days from the day on which we receive the product. You will receive a confirmation email notifying you that the refund has been processed.
If you change your mind and cancel your order before the goods are dispatched, we will process your refund back to the card used for payment as soon as possible and within 14 days of you cancelling your order.
If there is a “fault” with the product within 30 days of receiving your items, we will provide a full refund or exchange, together with any delivery charges. If there is an issue with the product after 30 days of receiving your item, we will replace the goods in line with the Consumer Rights Act 2015.
Please email us with your name, order number and details of the goods you want to return to firstname.lastname@example.org
. We will refund the full cost of the item and any delivery charges as soon as possible.
Before returning any unwanted or damaged goods to us, please notify us that you want to return the product by emailing us at email@example.com